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Shipping Prices Online
For shipping prices, add the item to your shopping cart and use the Shipping Estimator at the bottom of the screen to calculate the items being purchased to your location. All of this can be done prior to checkout and before entering any other order information.
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Customer service is very important to us. We want our customers to be happy so they return to us for future purchases. We allow returns for new, unopened items within 30 days of delivery for a refund of the purchase price. We also allow exchanges if you have ordered the incorrect item. Items should be returned in their original product packaging. We only pay the return shipping costs if the return/exchange is a result of our error. Please contact us and we will assist you with the returns process and acquiring an RMA number. No return will be accepted without an RMA number. The RMA number is good for 10 days after issue.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Partial refunds will be issued for most unopened items that are returned more than 30 days after delivery, any item that has obvious signs of use, and/or any item not returned in the condition it was received. Refunds and refund amounts for items returned after 30 days is offered at the sole discretion of our company.
The items being purchased are new and being sold by a professional dealer however even brand new items sometimes have defects. Items found defective are exchanged and processed directly through the manufacturer. The manufacturer, not us, has requested that all customer service concerns should go through them for quality control purposes. Walnut Creek Archery will help coordinate any service requests between the buyer and the manufacturer as needed. All returns to Walnut Creek Archery or the Manufacturer must have an RMA number or they will not be accepted. We are not responsible for returning unauthorized items.
Returned items that claim to be new, unused, and/or unopened that are return to us, but in fact have been opened will be assessed a 50% restocking fee (or more depending on condition) as the item cannot be resold as new. These items are charged this restocking fee because they are required to be resold as a used item at used prices. Clam shell packaging on recoil pads and other items that can be opened and closed without breaking a factory seal or showing signs of entry/use are accepted as new, unopened items. Each item returned is thoroughly inspected for signs that it has been opened or used. If your item is determined to have been used or the factory seals are broken and you decide you want to keep the item, we will not pay to have the item shipped back to you. You, the buyer, will have to pay the additional shipping. Bottom line, BE HONEST and if in doubt about your item, please call us first.
Opened DVDs can only be returned for exchange in cases of defect, damage or if the item was different than described and a replacement will be provided. Please contact us to arrange for the exchange.
Any new bows purchased are not returnable for refund or exchange. Please do your homework before purchasing to make sure the bow is right for you or the person you are purchasing it for. We can't allow returns for the bows because of the amount of customization that can be done and the potential to dry fire the bow without our knowledge. In-store purchases follow these same rules. Once you walk out the door with the bow it is yours. All new bows are covered by the manufacturer's warranty should any factory defect be found. Again, we do not allow the return of bows purchased. If purchase locally, the bow can be traded for a different model but it must be inspected by our bow technicians to have a value placed on the trade.
We ship most items within 24 hours from the time your payment is received. There are some cases where you item make take longer and if greater than five days you will be contacted. Items that require construction or customization will take longer to ship because the work being performed. We do not control the companies in which items are shipped. If you experience delays or service issues with these companies we do not offer refunds or upgrades based on these issues. We will work with you to find lost or damaged items in the mail but please know that we do not own any part of USPS or UPS and we cannot influence packages once they shipped. If you prefer one company over the other, please select their service at checkout.
Please note these special items will not follow the standard shipping lead times.
Custom compound bows are made to your order. Please allow up to 14 days for your bow to be built to your specification. We strive to shorten this time and chances are we will ship it sooner when possible.
Lastly, we strive to have everything you order in stock all the time. If by chance we are out of stock on the item you order we will have it drop shipped by the manufacturer to you. In these instances it is likely you will not received a tracking number prior to your items arrival.
International Buyers - Please Read Below:
You are responsible for knowing what items are prohibited and restricted by your countries customs department. Please check with your country's customs office if you are unaware of such prohibitions and restrictions before buying. If items are seized by customs, we are not responsible. Import duties, taxes, and charges (typically collected upon delivery or pickup) are the buyer's responsibility and are not included in the item price or shipping charges. Please check with your country's customs office prior to buying to determine what these additional costs will be.
We understand international shipping takes additional time to reach our customer so we make every effort to ship your item within 24 hours of receiving your payment. If you choose USPS First Class Mail® International as your shipping option, please be advised that delivery times will vary by destination, the item is not insured, and you will not be able to track your item. If you have a reliable postal system and have had international items shipped to you before without any trouble you are probably ok in selecting this shipping option, but again you are choosing this option at your own risk. The Priority Mail® International shipping option offers priority handing to over 190 countries worldwide, free limited insurance, and tracking to major destinations. Average delivery time is 6-10 business days but does vary based on destination. Even though this option is more expensive it does provide you with a little more protection. We prefer USPS Express Mail International®, please select this option for the most reliable international service. We do a lot of international shipping and highly value our international customers. We want to help you make an educated decision on how you want your item shipped. Thank you again for buying from Walnut Creek Archery!
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
- Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
- We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.
All International sales are final with no warranty by us. We do not allow refunds or exchanges on International sales. Please also check with the manufacturer as some do not offer a Manufacturer Warranty on items sold to locations outside the United States.
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